Shipping Policy

Last updated: [LAST UPDATED DATE]

At VegetablesGo, we take pride in delivering fresh vegetables and groceries to your doorstep quickly and safely. This Shipping Policy explains our delivery areas, timings, charges, and what to do if something goes wrong.

1. Delivery Areas

We currently deliver within the following areas of Raipur, Chhattisgarh:

  • Shankar Nagar
  • Devendra Nagar
  • Civil Lines
  • Telibandha
  • Pandri
  • Amlidih
  • Kachna
  • Sunder Nagar

If you're outside these areas, please contact us on WhatsApp to check if we can deliver to your location.

2. Delivery Timings and Slots

  • Morning Slot: 7:00 AM – 11:00 AM
  • Afternoon Slot: 12:00 PM – 4:00 PM
  • Evening Slot: 5:00 PM – 9:00 PM

You can choose your preferred slot while placing the order. Same-day delivery is available for orders placed before 6:00 PM.

3. Delivery Charges and Minimum Order

  • Minimum Order Value: ₹199
  • Delivery Charge: ₹29 for orders below ₹499
  • Free Delivery: On all orders of ₹499 and above
  • Express Delivery (within 2 hours): ₹49 extra, subject to availability

4. Order Processing Time

Orders are processed within 30–60 minutes of confirmation. Fresh vegetables are packed just before dispatch to ensure maximum freshness. You will receive a confirmation on WhatsApp when your order is out for delivery.

5. Delivery Attempts

  • Our delivery partner will attempt to deliver your order once at the address provided.
  • Please ensure someone is available to receive the order during your chosen slot.
  • If no one is available, we will try to contact you. If we cannot reach you, the order will be returned, and a re-delivery fee of ₹49 may apply.
  • For perishable items, we cannot hold orders for more than 1 hour after a failed delivery attempt.

6. If Your Order is Delayed or Not Received

We strive to deliver on time, but occasionally delays may occur due to weather, traffic, or high demand. If your order is significantly delayed:

  • Contact us immediately on WhatsApp at +91 [PHONE]
  • If your order hasn't arrived within 2 hours of your chosen slot, we will investigate and update you within 30 minutes.
  • If we cannot deliver your order, you will receive a full refund or a rescheduled delivery, as per your preference.

7. Contact for Shipping Help

For any delivery-related questions, please contact: