Privacy Policy

Last updated: 31-01-2026

At VegetablesGo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. What Data We Collect

We collect the following types of personal information:

  • Identity Data: Name
  • Contact Data: Phone number, email address, delivery address
  • Order Data: Order history, preferences, and feedback
  • Payment Data: Payment method (we do not store full card details; payments are processed by secure third-party gateways)
  • Technical Data: IP address, browser type, device information (collected automatically via cookies)

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To communicate with you about your orders, including confirmations and updates
  • To improve our products, services, and website experience
  • To send promotional offers (only with your consent; you can opt out anytime)
  • To comply with legal obligations

3. Cookies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., cookie consent choice)
  • Analyze website traffic and usage patterns
  • Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

4. Data Sharing

We do not sell your personal data. We share it only with:

  • Delivery Partners: To fulfill your orders (name, address, phone)
  • Payment Processors: To process payments securely (payment data)
  • Legal Authorities: When required by law or to protect our rights

All third-party partners are contractually obligated to protect your data and use it only for the specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the DPDP Act, 2023, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request erasure of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Nominate a person to exercise your rights in case of death or incapacity
  • Lodge a grievance with our Grievance Officer

To exercise these rights, contact our Grievance Officer (details in Section 9).

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Order data is typically retained for 3 years for accounting and legal compliance. After this period, data is securely deleted or anonymized.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.

9. Grievance Officer

In accordance with the DPDP Act, 2023, and IT Rules, 2021, our Grievance Officer is:

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy or your data, contact: