Refund & Cancellation Policy

Last updated: [LAST UPDATED DATE]

At VegetablesGo, customer satisfaction is our top priority. If you're not happy with your order, we're here to make it right. This policy explains how cancellations and refunds work.

1. Order Cancellation Window

  • Free Cancellation: You can cancel your order free of charge within 15 minutes of placing it, or before we begin packing — whichever is earlier.
  • After Packing Begins: Cancellations after packing has started may attract a 10% handling fee.
  • After Dispatch: Once the order is out for delivery, it cannot be cancelled. You may refuse delivery, but a delivery charge will apply.

2. Perishable Goods Rules

Vegetables and fresh produce are perishable. Due to their nature:

  • We cannot accept returns of fresh items once delivered and accepted.
  • However, if you receive damaged, spoiled, or incorrect items, we will replace them or issue a refund as per Section 3.

3. Damaged or Wrong Items

If you receive damaged, spoiled, or incorrect items, please:

  • Report the issue within 2 hours of delivery.
  • Send a clear photo of the item(s) to our WhatsApp at +91 [PHONE].
  • Include your order number and a brief description of the issue.

Once verified, we will offer a replacement, credit note, or refund — your choice.

4. Refund Eligibility

You are eligible for a refund in the following cases:

  • Order cancelled within the free cancellation window.
  • Damaged, spoiled, or incorrect items reported within 2 hours of delivery.
  • Order not delivered due to our fault.
  • Duplicate payment or payment error.

5. Refund Process and Timeline

  • Approval: Refunds are approved within 24 hours of your request being verified.
  • Processing Time: Once approved, refunds are processed within 5–7 working days.
  • Method: Refunds are credited to the original payment method (UPI, card, net banking, etc.).
  • COD Orders: For Cash on Delivery orders, refunds will be made via UPI or bank transfer to the account details you provide.

6. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Issues reported after 2 hours of delivery.
  • Items that have been consumed or partially used.
  • Change of mind after delivery.
  • Delays caused by events beyond our control (natural disasters, strikes, etc.).
  • Orders refused at the door without a valid reason.

7. Contact for Refund Requests

To request a refund or for any related queries, contact us: